Frequently Asked Questions
HOW WILL I KNOW YOU RECEIVED MY ORDER?
Within 24 hours of placing your order (or by Monday if your order is placed over the weekend), you will hear from us via e-mail. We will review your order and may ask questions regarding specifics such as location of personalization, gift wrap requirements, and so on. In addition, at that time, we will confirm current availability and estimated dispatch date.
WILL YOU CONFIRM MY ORDER?
Yes, yes, yes, and yes! We will confirm your order shortly after it is placed. We will confirm the progress being made should your selection require customization.
WHEN WILL MY ORDER BE SHIPPED?
Shipment of your selection may take anywhere from a couple days, to a few weeks, to a few months depending on the availability of the item. Generally, however, if your selection does not require customization or production, we can dispatch it to you straightaway. We will be in touch immediately with this information. Bespoke goods, many of our fine English leather goods and umbrellas may require require longer periods of time to be produced and have dispatched to us from England.
WHAT CREDIT CARDS ARE ACCEPTED?
We accept American Express, Visa, Mastercard, and Discover.
WHEN ARE CREDIT CARDS CHARGED FOR AN ORDER?
Your order will not be charged immediately. If your selection does not require custom manufacture, your credit card will be processed upon personalization and/or shipment to you or your recipient. If you are purchasing a custom made product, a 50% deposit may be charged to your credit card, after your order has been confirmed with the manufacturer.
WHAT ABOUT SENDING A CHECK?
We are happy to accommodate those wishing to pay with a check. We frequently do business with corporations, associations, and government entities that require purchasing with a check only. Simply contact us to place your order over the phone.
HOW WILL MY ORDER BE SHIPPED?
Depending upon the item we are dispatching and where we are dispatching it to, we determine the safest, most cost effective method. We ship our goods via FedEx Ground, FedEx Express, and The United States Postal Service. Typically, parcels are sent signature required with insurance. Should you prefer one method of deliver over another, simply contact us and we will do our best to accommodate you.
MAY I HAVE MY GOODS SENT OUTSIDE THE UNITED STATES?
You bet! We dispatch goods every day to countries all over the world. We have found the safest and most cost effective method of delivery to be with The United States Postal Service, although, we are pleased to dispatch your goods via FedEx Express should there be a preference. Parcels are dispatched duty collect, signature required with insurance.
HOW MAY I CONTACT YOU?
You may ring us at 1.800.205.7739 / +1.202.331.4244 or email us at
Or visit us in person at our retail location:
Sterling & Burke Ltd
2824 Pennsylvania Avenue, Northwest
Washington, District of Columbia 20007